IMPORTANT: Management must reinforce to employees that the ROAR solution is used to supplement existing safety protocols the property has in place. It does not REPLACE existing safety protocols.
The following hands-on training for all staff members to learn how to use ROAR’s Panic Button Solution is required but not limited to:
When to Train
- When an employee is first hired
- When an employee or manager is concerned about their safety
- After an employee reports an injury or incident where a ROAR Alert Device could have helped
- After an employee presses the ROAR Alert Device for an active incident
- At least once every two weeks during a pre-shift meeting
How to Train
- Place the Staff Training Poster in the break room or the most visited area in the staff sections of the property. This poster will be provided by ROAR after deployment.
- Demonstrate how to use the ROAR Alert Device with the Staff Training Poster as a visual.
- Set off a test alert where the Smart Beacons are installed within the ROAR network to demonstrate how the ROAR Alert Device and response work. Show the notification message received and how it displays on the Alert Console. Walk around the property to demonstrate how the alert(s) update in real-time as the employee is moving
- Discuss scenarios in which to press the ROAR Alert Device and in which NOT to press it, as determined by property management.
- Inform employees that the ROAR Alert Device does not track location until the button is pressed for an active alert. The ROAR Panic Button platform intentionally does not assign ROAR Alert Device to a specific employee to avoid any possible bias during an emergency response.
- Go through the property’s protocol or internal operating procedure of what will happen once Emergency Responders receive an active alert
- Train appropriate staff to respond immediately to an active alert. Only Emergency Responders responding to an incident should turn off an active alert through the ROAR Alert Device.
- Each shift should have at least one employee who is responsible for the ROAR Panic Button solution (including for ensuring ROAR Alert Devices are charged after each shift or have a sufficient battery (model dependent), and notifying appropriate staff when a battery or other maintenance notification is displayed on the Alert Console).
- Ask the employee to repeat the training instructions to ensure understanding.
- Watch the employee interact with the ROAR Panic Button Solutions components and make corrections if necessary.