Athena FAQs

If you have successfully unpaired your Athena through the ROAR Personal Safety app AND "Forgotten" your Athena through your old phone's Bluetooth settings, you are ready to pair with your new phone!

 

If you were not able to unpair and "Forget" your Athena from your old phone before switching, please reach out to us at help@roarforgood.com so that we can assist your further!

Before switching to a new phone, there are two important steps that you need to execute:

 

1) Unpair Athena in the ROAR Personal Safety app

  1. Go into the ROAR Personal Safety app
  2. Tap the Athena icon on the upper right hand corner of the screen
  3. Swipe down to the bottom of the page
  4. Tap "Unpair Athena"

2) "Forget" Athena in your phone's Bluetooth device list

  1. Go into your phone's settings
  2. Go into Bluetooth settings
  3. Find "ROAR Athena" under "My devices" (iOS) or "Paired Devices" (Android)
  4. Tap the "i" symbol (iOS) or gear symbol (Android) on the far right of the box
  5. Tap "Forget This Device" (iOS) or "Forget" (Android)

 

From here, your Athena is ready to pair to your new phone!

 

You'll receive a push notification to let you know it's time to update Athena's software. Follow these steps to ensure a successful update (the whole process should take about a minute):

  1. Plug-in your Athena to charge
  2. Open the ROAR app & tap the Athena icon, then tap “Update Athena”
  3. Keep Athena plugged in and next to your phone until the update is complete

Voilà! Your Athena software is now updated :) 

If your Athena's lights stay on after you perform the update, it may have gone into "Lock" mode. To fix this, simply drain Athena's battery completely (should take an hour or two), and then plug it back in to charge. You'll know the battery is dead when the light's shut off and there is no haptic feedback when you press the button. After it dies and you plug it back in to charge, you should be all set!

If you have any issues pairing Athena after the update, perform the below instructions to re-pair:

1. Open up your Bluetooth settings and click "Forget this Device" for Athena

2. Open the ROAR Personal Safety app and click the Athena icon in the upper right hand corner. Click "Unpair Athena"

3. Press the button on Athena 10 times. After this step, you should see the rotating lights again

4. Open the app, and click the Athena icon again to pair Athena

One item to note is that during the pairing process you'll get a notification from Apple to ask for permission to pair the device two times. The first time it will disappear, and the second time you see it is the time you'll click "Ok."

 

Sometimes during an Athena software update the device will lock and display a light. Athena will reset after the battery has died and been recharged.

For iOS users, please follow the below directions:

  1. Unplug your Athena from the USB charger
  2. If the lights don’t turn off after 10 seconds, let the battery drain. This should take under an hour
  3. Once the battery has died and the lights are off, plug in your Athena to charge
  4. Within 30 seconds, Athena should connect with the ROAR Personal Safety App

If the above didn't work, you can perform a complete reset by following the below instructions:

  1. Go to “Settings” > “Bluetooth” > Select the “(i)” to the right of "ROAR Athena" > "Forget this Device” > “Forget Device”
  2. Open the ROAR app, tap the Athena icon, and tap “Unpair Athena”
  3. Press the button on Athena 10 times. After this step, Athena’s lights should rotate

Additionally, if you're trying to pair Athena with a new phone and still have the original phone it was paired with, follow these instructions to pair:

1. Pair Athena with the original phone and make sure Athena's software has been updated

2. After the software has been updated, open the ROAR Personal Safety app, tap the Athena icon in the upper right hand corner, and tap "Unpair Athena"

3. Download and open the ROAR app on the new phone, and follow the Athena pairing instructions

 

 

 

So you washed your Athena? If a cycle through the dryer didn't fix it, then follow the below steps to try and revive your soggy device. (Just kidding by the way, don't put your Athena in the dryer!)

1. Do not try to charge it. Charging Athena in this state could cause it to short circuit and break forever.

2. Put it in rice for 2-3 days

3. Leave it in a spot with good airflow for another day

4. Try pressing the button on Athena to see if it vibrates or lights up.

5. Charge Athena

If these steps don't work, reach out to us at hi@roarforgood.com so we can see what to do next. 

 

Athena uses your smartphone’s GPS to pinpoint your location, which is shared with your emergency contacts. Location accuracy is dependent on the strength of your cell phone coverage.

Athena is a wearable safety accessory that – when activated, which is done by pressing the button on the device – will share your location with your loved ones. It currently has two modes:

SilentROAR™: Press the button 3 times to send an distress messages with your location to your emergency contacts. This mode does NOT activate an alarm and is ideal for discreet situations (e.g., if you’re at the bar and feel uncomfortable you can use this feature to alert your friends to come check on you).

Alarm Mode: Press and hold the button for 3 seconds or more to sound a 95+ decibel alarm in addition to sending a distress message with your location to your emergency contacts. This mode is for more emergency situations.  

Athena currently has two modes:

  • SilentROAR™Press the button 3 times to send distress messages with your location to your emergency contacts. This mode does NOT activate an alarm and is ideal for discreet situations (e.g., if you’re at the bar and feel uncomfortable you can use this feature to alert your friends to come check on you).

    To turn off the alert, open up the app, click the X in the top left corner, and click “Stop sharing. I’m Safe!” This will notify your friends that you are no longer in immediate danger. If you want to turn off the alarm, but continue to share your status, open up the app while either alarm is activated, and in the message area click “Turn Off” under “You sent a SilentROAR alert.”

  • Alarm ModePress and hold the button for 3 seconds or more to sound a 95+ decibel alarm in addition to sending distress messages with your location to your emergency contacts. This mode is for more emergency situations.  

    To turn off the alert, open up the app, click the X in the top left corner, and click “Stop sharing. I’m Safe!” This will notify your friends that you are no longer in immediate danger. If you want to turn off the alarm, but continue to share your status, open up the app while either the alarm or SilentROAR is activated, and in the message area click “Turn Off” under the “You sent an alert” icon.

There are a few ways to check your battery level:

1. Open the app when your Athena is paired and click the Athena icon in the top right corner. Here you will see the battery % of your Athena

2. Press the button on your Athena once – you will know Athena is fully charged when the light ring is a complete circle. If one light blinks but the rest light up, it means your Athena is at about 90% charged. If only half of them light up, then your Athena is about 50% charged. If only one lights up, then your Athena will need to be charged soon

3. You will get a notification once your Athena battery hits below 20%

User privacy is of the utmost concern for us. We use 256-bit SSL encryption to secure all communications between the ROAR application and our backend. This is the same technology used by banks and government agencies. Our server infrastructure is regularly updated with the latest security updates and protected by a firewall.

Athena is not waterproof and should never be submerged in water (or any other liquid). However, we designed Athena to be able to withstand small splashes or dashes of water. Going for a run? Wear your Athena. Taking a shower? Don’t.

Athena is compatible with iPhone models running iOS 9.0 or later and Android phones running on 6.0.1 or above.

Note: The Motorola G4 Play smartphone running Android version 6.0.1 experienced connectivity issues during testing. Consequently, the Android app is not supported on this particular smartphone.

We have identified a way for Athena to alert authorities and are currently working on implementation. More updates on this functionality and pricing will be available in the coming months. Once this feature is available, you’ll be able to access it directly from your existing Athena via an update through our mobile app. In other words, you won't not have to return your Athena in order to incorporate this functionality.

We are no longer accepting new international orders. Athena is, however, available anywhere in the United States!

Your Athena could be vibrating for the below reasons:

-It disconnected from your phone's bluetooth (3 quick buzzes)

-You're in an active status and your emergency contacts requested a check-in (3-second buzz)

So you think you misplaced your Athena someone around the house? Open up the app, click the Athena icon, and tap “Find My Athena.” If your device is within in range, it will sound the alarm so you locate it.

Additionally, iOS users can go to their Athena Settings page to show the last known address, the time when it was last connected, and a link to show its last known location on a map. In order for this feature to work, your Athena must successfully connect with the the most up-to-date version of the app. 

When you're in an active status and your emergency contact requests a check-in, your Athena will buzz for 3 seconds to notify you. You can respond to check-in requests by pressing Athena twice - no phone interaction required.

 

To deactivate Athena, open up the app, click the X in the top left corner, and click “Stop sharing. I’m Safe!” This will notify your friends that you are no longer in immediate danger. If you want to turn off the alarm, but continue to share your status, open up the app while either alarm is activated, and in the message area click “Turn Off” under “You sent an alert.”

 

Athena can be charged using the charger cable that came with the device. You can hook it up to any USB port to charge.

Athena’s alarm is around 95 decibels, which is about the same as a home fire alarm from 5-10 feet.

In order for Athena to send SMS messages and your GPS location to your friends , Athena must be paired to your iPhone or Android via Bluetooth connection.

If you’re Athena isn’t pairing with the app, try the below steps:

  • Make sure Bluetooth is turned on
  • Open the app, click the Athena icon, and wait 30 seconds
  • If nothing happens, try plugging your Athena in to charge and try to pair it again

If you're trying to pair Athena with a new phone and it's not working, try pressing Athena's button 10 times. The lights should begin to rotate after the 10th press and you should be able to pair with your new phone.  

 

 

Athena’s alarm is around 95 decibels, which is about the same as a home fire alarm from 5-10 feet.

Press the button 3 times to send distress messages with your location to your emergency contacts. This mode does NOT activate an alarm and is ideal for discreet situations (e.g., if you’re at the bar and feel uncomfortable you can use this feature to alert your friends to come check on you).

To turn off the alert, open up the app, click the X in the top left corner, and click “Stop sharing. I’m Safe!” This will notify your friends that you are no longer in immediate danger. If you want to turn off the alarm, but continue to share your status, open up the app while either alarm is activated, and in the message area click “Turn Off” under “You sent a SilentROAR alert.”

Press and hold the button for 3 seconds or more to sound a 95+ decibel alarm in addition to sending distress messages with your location to your emergency contacts. This mode is for more emergency situations.  

To turn off the alert, open up the app, click the X in the top left corner, and click “Stop sharing. I’m Safe!” This will notify your friends that you are no longer in immediate danger. If you want to turn off the alarm, but continue to share your status, open up the app while either the alarm or SilentROAR is activated, and in the message area click “Turn Off” under the “You sent an alert” icon.

The battery typically lasts 2 weeks. This depends on how often/long Athena is paired to your phone and the number of alerts you activate. If you’re unsure of your Athena’s battery life, open up the app and click the Athena icon to check your battery percentage.

Athena connects to your phone via Bluetooth. Because of this, Bluetooth must be on in order to use Athena.

We engineered Athena with love from our headquarters in Philadelphia - working with our manufacturing partner, Flex (formerly Flextronics), in Milpitas, CA and Wuzhong, China. Flex is one of the world’s top producers of wearable technology products working with brands such as Apple and Fitbit. We’re honored that Flex selected ROAR as one of its exclusive partners.

The battery is rechargeable through a micro-USB connector, so there's no need to fumble around with changing coin cell batteries. Recent tests show that when paired with the phone 24/7, Athena won't need to be recharged for at least 2 weeks. The mobile application will notify the user when the battery is running low.