Athena FAQs

In order to pair Athena with a new phone, you must have the phone that Athena was originally paired with. If you no longer have that phone, shoot us an email at hi@roarforgood.com.

Instructions for iPhone users:

1. Pair Athena with the original phone and make sure Athena's software has been updated

2. After the software has been updated, open the ROAR Personal Safety app, tap the Athena icon in the upper right hand corner, and tap "Unpair Athena"

3. Download and open the ROAR app on the new phone, and follow the Athena pairing instructions

Instructions for Android users:

If Athena was originally paired with an Android phone, email us at hi@roarforgood.com and we will make sure to have your Athena reset so you can pair with your new phone!

 

 

 

 

 

 

You'll receive a push notification to let you know it's time to update Athena's software. Follow these steps to ensure a successful update (the whole process should take about a minute):

  1. Plug-in your Athena to charge
  2. Open the ROAR app & tap the Athena icon, then tap “Update Athena”
  3. Keep Athena plugged in and next to your phone until the update is complete

Voilà! Your Athena software is now updated :) 

If your Athena's lights stay on after you perform the update, it may have gone into "Lock" mode. To fix this, simply drain Athena's battery completely (should take an hour or two), and then plug it back in to charge. You'll know the battery is dead when the light's shut off and there is no haptic feedback when you press the button. After it dies and you plug it back in to charge, you should be all set!

If you have any issues pairing Athena after the update, perform the below instructions to re-pair:

1. Open up your Bluetooth settings and click "Forget this Device" for Athena

2. Open the ROAR Personal Safety app and click the Athena icon in the upper right hand corner. Click "Unpair Athena"

3. Press the button on Athena 10 times. After this step, you should see the rotating lights again

4. Open the app, and click the Athena icon again to pair Athena

One item to note is that during the pairing process you'll get a notification from Apple to ask for permission to pair the device two times. The first time it will disappear, and the second time you see it is the time you'll click "Ok."

 

Sometimes during an Athena software update the device will lock and display a light. Athena will reset after the battery has died and been recharged.

For iOS users, please follow the below directions:

  1. Unplug your Athena from the USB charger
  2. If the lights don’t turn off after 10 seconds, let the battery drain. This should take under an hour
  3. Once the battery has died and the lights are off, plug in your Athena to charge
  4. Within 30 seconds, Athena should connect with the ROAR Personal Safety App

If the above didn't work, you can perform a complete reset by following the below instructions:

  1. Go to “Settings” > “Bluetooth” > Select the “(i)” to the right of "ROAR Athena" > "Forget this Device” > “Forget Device”
  2. Open the ROAR app, tap the Athena icon, and tap “Unpair Athena”
  3. Press the button on Athena 10 times. After this step, Athena’s lights should rotate

Additionally, if you're trying to pair Athena with a new phone and still have the original phone it was paired with, follow these instructions to pair:

1. Pair Athena with the original phone and make sure Athena's software has been updated

2. After the software has been updated, open the ROAR Personal Safety app, tap the Athena icon in the upper right hand corner, and tap "Unpair Athena"

3. Download and open the ROAR app on the new phone, and follow the Athena pairing instructions

 

 

 

So you washed your Athena? If a cycle through the dryer didn't fix it, then follow the below steps to try and revive your soggy device. (Just kidding by the way, don't put your Athena in the dryer!)

1. Do not try to charge it. Charging Athena in this state could cause it to short circuit and break forever.

2. Put it in rice for 2-3 days

3. Leave it in a spot with good airflow for another day

4. Try pressing the button on Athena to see if it vibrates or lights up.

5. Charge Athena

If these steps don't work, reach out to us at hi@roarforgood.com so we can see what to do next. 

 

Athena uses your smartphone’s GPS to pinpoint your location, which is shared with your emergency contacts. Location accuracy is dependent on the strength of your cell phone coverage.

Check out this video to find out how to get started with your Athena:

See below for the Athena Quick Start Guide:

Download: ROAR Personal Safety App

The ROAR Personal Safety application helps you get more out of your Athena. It’s where you learn how to use and pair your device, manage your contacts, and connect with others when you feel unsafe. The app also offers the latest news related to gender equality and provides resources related to violence, assault and harassment.

  1. Search ‘ROAR Personal Safety’ and download the app
  2. Follow the instructions in the app to set up your Athena device
  3. Check and update your Athena if there is firmware update available

Please note that Athena may need to be charged before pairing.

Tell your loved ones
Talk to your contacts about adding them as an emergency contact and give them a heads-up on what you want them to do if they receive a distress message from you.

Practice: Using Athena

Alarm Mode
Press & hold for 3+ seconds

This mode is for immediately threatening situations when you want to set off a loud alarm and send distress messages to your emergency contacts.

SilentROAR™
Press 3 times in a row

This mode is for discreet situations when you feel uncomfortable or sense danger. Your emergency contacts will receive distress messages BUT no alarm will go off.

Practice these modes at least once a month while wearing Athena

Wear it confidently
Attach it to your clothing, bag, pocket, or wear it as a pendant. Find a location that feels natural to you. We recommend ensuring Athena is securely fastened. Also included is a pouch where you can store your Athena when not in use.

Athena is a wearable safety accessory that – when activated, which is done by pressing the button on the device – will share your location with your loved ones. It currently has two modes:

SilentROAR™: Press the button 3 times to send an distress messages with your location to your emergency contacts. This mode does NOT activate an alarm and is ideal for discreet situations (e.g., if you’re at the bar and feel uncomfortable you can use this feature to alert your friends to come check on you).

Alarm Mode: Press and hold the button for 3 seconds or more to sound a 95+ decibel alarm in addition to sending a distress message with your location to your emergency contacts. This mode is for more emergency situations.  

In order for Athena to send SMS messages and your GPS location to your friends, Athena must be paired to your iPhone or Android device via Bluetooth connection. As an FYI, a smartphone is required in order for Athena to work

Athena currently has two modes:

  • SilentROAR™Press the button 3 times to send distress messages with your location to your emergency contacts. This mode does NOT activate an alarm and is ideal for discreet situations (e.g., if you’re at the bar and feel uncomfortable you can use this feature to alert your friends to come check on you).

    To turn off the alert, open up the app, click the X in the top left corner, and click “Stop sharing. I’m Safe!” This will notify your friends that you are no longer in immediate danger. If you want to turn off the alarm, but continue to share your status, open up the app while either alarm is activated, and in the message area click “Turn Off” under “You sent a SilentROAR alert.”

  • Alarm ModePress and hold the button for 3 seconds or more to sound a 95+ decibel alarm in addition to sending distress messages with your location to your emergency contacts. This mode is for more emergency situations.  

    To turn off the alert, open up the app, click the X in the top left corner, and click “Stop sharing. I’m Safe!” This will notify your friends that you are no longer in immediate danger. If you want to turn off the alarm, but continue to share your status, open up the app while either the alarm or SilentROAR is activated, and in the message area click “Turn Off” under the “You sent an alert” icon.

Athena is a wearable safety device that, when activated, shares your location with your trusted network via mobile SMS alerts. There are multiple modes to address different situations. Learn more

So you think you misplaced your Athena someone around the house? Open up the app, click the Athena icon, and tap “Find My Athena.” If your device is within in range, it will sound the alarm so you locate it.

There are a few ways to check your battery level:

1. Open the app when your Athena is paired and click the Athena icon in the top right corner. Here you will see the battery % of your Athena

2. Press the button on your Athena once – you will know Athena is fully charged when the light ring is a complete circle. If one light blinks but the rest light up, it means your Athena is at about 90% charged. If only half of them light up, then your Athena is about 50% charged. If only one lights up, then your Athena will need to be charged soon

3. You will get a notification once your Athena battery hits below 20%

User privacy is of the utmost concern for us. We use 256-bit SSL encryption to secure all communications between the ROAR application and our backend. This is the same technology used by banks and government agencies. Our server infrastructure is regularly updated with the latest security updates and protected by a firewall.

Athena is not waterproof and should never be submerged in water (or any other liquid). However, we designed Athena to be able to withstand small splashes or dashes of water. Going for a run? Wear your Athena. Taking a shower? Don’t.

Athena is compatible with the following smartphones:

iPhone models running iOS 9.0 and later
Android-based smartphones running Android 6.0.1 and up

We have identified a way for Athena to alert authorities and are currently working on implementation. More updates on this functionality and pricing will be available in the coming months. Once this feature is available, you’ll be able to access it directly from your existing Athena via an update through our mobile app. In other words, you will (or would) not have to return your Athena in order to incorporate this functionality.

In order to pair Athena with a new phone, you must have the phone that Athena was originally paired with. If you no longer have that phone, shoot us an email at hi@roarforgood.com.

Instructions for iPhone users:

1. Pair Athena with the original phone and make sure Athena's software has been updated

2. After the software has been updated, open the ROAR Personal Safety app, tap the Athena icon in the upper right hand corner, and tap "Unpair Athena"

3. Download and open the ROAR app on the new phone, and follow the Athena pairing instructions

Instructions for Android users:

If Athena was originally paired with an Android phone, email us at hi@roarforgood.com and we will make sure to have your Athena reset so you can pair with your new phone!

 

 

 

Sometimes during an Athena software update the device will lock and display a light. Athena will reset after the battery has died and been recharged.

For iOS users, please follow the below directions:

  1. Unplug your Athena from the USB charger
  2. If the lights don’t turn off after 10 seconds, let the battery drain. This should take under an hour
  3. Once the battery has died and the lights are off, plug in your Athena to charge
  4. Within 30 seconds, Athena should connect with the ROAR Personal Safety App

If the above didn't work, you can perform a complete reset by following the below instructions:

  1. Go to “Settings” > “Bluetooth” > Select the “(i)” to the right of "ROAR Athena" > "Forget this Device” > “Forget Device”
  2. Open the ROAR app, tap the Athena icon, and tap “Unpair Athena”
  3. Press the button on Athena 10 times. After this step, Athena’s lights should rotate

Athena can work worldwide as long as you have a smartphone (Android 6.0.1+ or iOS 9+) and cell service. This is fully dependent upon you being within your smartphone carrier coverage area or having an international data plan.

 

To deactivate Athena, open up the app, click the X in the top left corner, and click “Stop sharing. I’m Safe!” This will notify your friends that you are no longer in immediate danger. If you want to turn off the alarm, but continue to share your status, open up the app while either alarm is activated, and in the message area click “Turn Off” under “You sent an alert.”

 

Athena can be charged using the charger cable that came with the device. You can hook it up to any USB port to charge.

Yes! As long as you have cellular service and a smartphone, Athena will work anywhere.

Athena’s alarm is around 95 decibels, which is about the same as a home fire alarm from 5-10 feet.

In order for Athena to send SMS messages and your GPS location to your friends , Athena must be paired to your iPhone or Android device via Bluetooth connection.

In order for Athena to send SMS messages and your GPS location to your friends , Athena must be paired to your iPhone or Android device via Bluetooth connection.

Athena connects to your phone via Bluetooth. Because of this, Bluetooth must be on in order to use Athena.

Athena currently has two modes:

  • SilentROAR™: Press the button 3 times to send an distress messages with your location to your emergency contacts. This mode does NOT activate an alarm and is ideal for discreet situations (e.g., if you’re at the bar and feel uncomfortable you can use this feature to alert your friends to come check on you).
  • Alarm Mode: Press and hold the button for 3 seconds or more to sound a 95+ decibel alarm in addition to sending a distress message with your location to your emergency contacts. This mode is for more emergency situations.  

Athena currently has two modes:

  • SilentROAR™: Press the button 3 times to send an distress messages with your location to your emergency contacts. This mode does NOT activate an alarm and is ideal for discreet situations (e.g., if you’re at the bar and feel uncomfortable you can use this feature to alert your friends to come check on you).
  • Alarm Mode: Press and hold the button for 3 seconds or more to sound a 95+ decibel alarm in addition to sending a distress message with your location to your emergency contacts. This mode is for more emergency situations.  

So you think you misplaced your Athena someone around the house? Open up the app, click the Athena icon, and tap “Find My Athena.” If your device is within in range, it will sound the alarm so you locate it.

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