Contact FAQs

  • Follow the prompts to accept the invitation. If you need more time to decide about your commitment, you can resume the process at any time. You may receive reminders.
  • When your friend sets a status, you will receive an SMS link containing a note of your friend's current activity (i.e. "walking home") and GPS location. While the status is active, you can check-in, chat and respond to an alarm, if needed. Once your friend feels safe, you will receive an SMS that the status has ended
  • Use the check-in feature offered through the link to get a status update from your friend using Athena.
  • The ROAR Personal Safety app cannot currently contact 911. In case of emergency, you need to contact 911 directly with the location details.
  • It is important to discuss your role as a contact with your friend, especially in the event of an alarm. Make a plan so both of you will be prepared for any situation.
  • In order to provide the best support to your friends using Athena, be sure that notifications on your phone are enabled and that airplane mode is off.

We recommend having an open conversation with your friend to set and clarify expectations. Some guiding points for that conversation may include:

  • How should you respond to an alarm? You can text or call your friend, or place a call directly to authorities with their location. Talking through scenarios will help you clarify your role in responding.
  • How does your friend use their Athena? Understanding context will make it easier for you to assist. For example: Are they on a date, or using their Athena for a run? Your response may differ.

You cannot opt out of being an emergency contact once you are signed up. If you need to be removed, please reach out to your friend to take you off their list. You can also disable notification messages, but we encourage you to tell the user so they aren’t relying on you for support.

We designed the contact experience so you do not need to download the app.

You can contact your friend via the chat function from the link you received, standard SMS, or phone call. If their device is activated, they may not be looking at their phones, so response from them may be limited.

We do keep the information of contacts separate from our primary mailing list in order to send you resources directly related to your role. We value and respect your privacy and will never share your information with anyone else.

You will receive an SMS with a link to your friend’s GPS location and a chat session if you want to use it. In the case of an alarm, the original SMS would indicate an alarm was activated as well as the live map with GPS location.

You may decline during the sign-up process.

Your friend will not be notified explicitly if you accept or decline the invitation, but they will be able to see whether or not you show up as one of their contacts in the ROAR Personal Safety app.

  • The SilentROAR is discrete, and will cause the Athena to vibrate once when set. We recommend SilentROAR for situations where the user does not want to call attention to themselves. You should talk to your friend in advance about how to respond to a SilentROAR.
  • The alarm mode triggers a message to you, as well as a 90db alarm in your friend’s physical space. It indicates to you, and to the people immediately around the user, that help or intervention may be needed. As with the SilentROAR, talking to your friend in advance about the use for both alarms will help you know whether to call your friend, or call 911 when you receive notice of an alarm.