Alert Resolution

Alert Resolution is a feature that allows anyone on property to document what happened in an alert event. This allows Customer Dashboard users to review this data in the "Alert History" section of ROAR's Customer Dashboard.

• Dedicated Alert Consoles and Mobile Consoles are prompted for a survey whenever an alert is deactivated.
• The alert card will stay on the Alert Console screen until the survey is completed.

You may have to opt-in to Alert Resolution. Please submit a ticket if you are interested in using Alert Resolution but do not see it on your Alert or Mobile Consoles.

Alert Resolution button on the Alert Card:

Note: When alert resolution is pending, the card remains on the screen but the screen will remain black. There is an indicator on the left of the alert card that shows that this survey is for a "Deactivated Alert".

In the Resolution Survey:

Your Name: This is generally the name of the person submitting the Alert Resolution survey.
Incident Type: This is a dropdown list. Pick the Incident Type that matches the best to what happened. You can select from "Incident with Guest", "Incident with Patient", "Incident with Staff", "Medical Emergency with Guest or Patient", "Medical Emergency with Staff Member", "False Alarm", "Training", or "Other".
Notes: This is free text field where you can enter any relevant information about the alert. There is a 500-character limit on what you enter.

Submit Button: Submits the survey and clears the alert off of the console(s).

Everything entered into the Resolution Survey will be saved to ROAR's Customer Dashboard so you can review the resolutions at a later date and time.